When your data loss is happening right now — drive failure, server crash, ransomware — our emergency response team mobilises within 60 minutes. No queues, no voicemail, no next business day.
Average response time: under 30 minutes | 365 days a year including bank holidays
An engineer picks up your case and contacts you within 60 minutes, any time of day or night.
Priority clean-room scheduling. Your drive or device goes straight to the front of the queue.
For large server infrastructure or when courier isn't practical — we come to you, day or night.
If any of these apply to your situation, call the emergency line now. Time is critical.
RAID failure, database crash or OS corruption has taken your production environment offline. Every minute costs money.
Files are being encrypted right now. Disconnect from the network and call us — we can advise on containment and assess recovery options.
Drives recovered from fire and water can often still yield data — but the window for successful recovery closes fast as media dries or corrodes.
Financial year-end, legal disclosure, audit evidence — data you need today for a hard legal or regulatory deadline.
Patient records, imaging systems or electronic health records inaccessible. We understand the unique urgency of healthcare data.
Data room failure or lost deal evidence ahead of a transaction close. We work around your timeline, including overnight.
If you can, gracefully shut down the affected system. For mechanical drives — stop reading. Continued writes or power cycling a failing HDD causes further platter damage.
If ransomware is suspected, disconnect the affected machine and any network shares immediately. This limits spread and protects backups.
Do not run chkdsk, scandisk, fsck or third-party recovery software. Do not reformat or reinstall. These actions can permanently destroy the data you're trying to save.
Ring +44 7537 171273. Our engineer will gather the details, advise on next steps and arrange collection or on-site attendance within the hour.
Don't wait. Don't try another tool. Don't power it back on. Call us.
Or email: [email protected] — monitored 24/7