Service Packages | Baycop MSP — Essential, Professional & Enterprise Plans

Tier 01

Essential

Perfect for small businesses and startups needing reliable IT management and basic security protection — without the enterprise price tag.

Contact us for pricing

SLA Response Time P1: 4hrs | P2: 8hrs

Up to 50 users

8/5 Help Desk (Mon–Fri, 09:00–18:00 GMT)

24/7 infrastructure monitoring (NOC)

Endpoint management & patch management

Microsoft 365 administration

Basic EDR / antivirus (Defender managed)

Monthly security & performance reports

Backup management (up to 2TB)

Network monitoring & alerting

24/7 Help Desk coverage

SIEM / SOC monitoring

Vulnerability management

Compliance reporting (SOC 2 / ISO)

vCISO services

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Package Feature Matrix

Feature	Essential	Professional	Enterprise
Help Desk Hours	8/5	24/7	24/7 + Dedicated
Response SLA P1	4 hours	1 hour	15 minutes
Users Included	Up to 50	Up to 250	Unlimited
NOC Monitoring	✓	✓	✓
SOC Monitoring	–	✓	✓ Dedicated Team
Endpoint Management	✓	✓	✓
EDR Protection	Managed Defender	CrowdStrike Falcon	CrowdStrike Falcon Complete
SIEM	–	Microsoft Sentinel (5GB)	Unlimited Ingestion
Vulnerability Scanning	–	Monthly	Continuous
Microsoft 365 Admin	✓	✓	✓
Cloud Management	–	Azure + AWS	All Clouds
Backup Management	2TB	10TB	Unlimited
Compliance Reports	Monthly	Weekly	Real-time
vCISO Services	–	–	40hrs/month
Penetration Testing	–	–	Annual
IR Retainer	–	–	✓ 24/7, 4-hr SLA
QBRs	–	Quarterly	Monthly
Custom Automation	–	–	✓

Optional Add-Ons

Extend Your Package

Bolt on additional services to any tier to build exactly the coverage you need.

Penetration Testing

from £3,500

Internal, external and web app pen tests by CREST-certified testers.

Security Awareness Training

from £350/mo

Phishing simulations and awareness campaigns for all staff.

Compliance Audit Support

from £2,500

ISO 27001, SOC 2 and Cyber Essentials+ audit preparation and evidence collection.

Custom Development

from £750/day

Bespoke application development, integration and automation projects.

Cloud Migration Project

from £5,000

Planned, tested migration of on-premise workloads to cloud environments.

IR Retainer (Add-On)

from £1,800/mo

Guaranteed incident response team with 4-hour deployment SLA.

Mobile Device Management

from £8/device/mo

iOS and Android MDM with remote wipe, policy enforcement and app management.

OT/ICS Security Assessment

from £6,500

Specialised operational technology risk assessment for industrial environments.

FAQs

Common Questions

How are packages priced — per user or flat rate?

Our Essential and Professional tiers are flat monthly fees covering up to the stated user count. Enterprise pricing is fully custom based on your environment size, complexity and geographic spread. We also offer per-user pricing for businesses that prefer that model — contact us to discuss.

What currencies do you accept and how is payment handled?

We accept payment in GBP, USD and AUD. Invoicing is monthly in advance via BACS, SEPA, ACH or credit card. All contracts are denominated in your preferred currency to eliminate FX risk.

Is there a minimum contract term?

Our standard term is 12 months, which allows us to properly embed within your environment and deliver continuous improvement. We do offer shorter pilots (3 months) for new clients who want to evaluate the service before committing. Enterprise clients typically prefer 24–36 month terms for greater cost stability.

How quickly can you onboard us?

For Essential and Professional tiers, we typically complete onboarding within 5 business days. Enterprise onboarding is typically 2–4 weeks depending on environment complexity. We've developed a robust onboarding playbook and dedicated onboarding engineers to ensure the process is seamless.

What happens if you miss an SLA?

Our contracts include service credits for SLA breaches — typically 10–30% of monthly fee per qualifying breach. We also provide root cause analysis and corrective action plans for every P1 incident.

Can we bring our own tools or licences?

Yes. We work with your existing tooling where appropriate, and we can manage licences you already own. However, we recommend our curated toolset where possible — we've optimised our processes around these platforms and can deliver better outcomes as a result.

Do you support businesses outside the UK, USA and Australia?

Yes — we serve clients across Europe, the Middle East, Singapore and New Zealand. Our pricing page shows three primary currencies but we can invoice in others and provide coverage across any time zone. Contact us to discuss your specific location.

Plans for Every Stage of Growth