Every case is different — but our process is always the same: transparent, methodical and built around your outcome.
Call, email or complete the online form. We'll discuss your situation and advise on urgency, likely recovery chances and the right service level — Standard (3–5 days), Express (1–2 days) or Emergency (24/7).
Ship your device to our lab using our prepaid courier label, drop off in person or request on-site collection for large server infrastructure. All devices are logged and handled under a signed confidentiality agreement from the moment of receipt.
Your device enters our ISO 9001 certified lab. Our engineers carry out a full assessment through a four-stage diagnostic process — from initial triage through to specialist evaluation for complex failures.
You review the file list and approve the fixed-price quote. No recovery work proceeds until you give explicit written authorisation. The price will not change after approval — it's fixed.
Work begins immediately upon approval. Our lab has over 100 dedicated PC-3000 UDMA channels, 14,000+ donor parts on-site and an ISO-certified clean room with three filtered air modules — the full toolset for every failure type.
Recovered data is audited against the original media and verified for integrity before delivery. This ISO 9001 process step ensures you receive what was quoted — no surprises on delivery.
Recovered data is returned via secure next-day tracked delivery on encrypted media — included in the fixed price. Data is retained for seven days after delivery in case of queries, then securely erased.