Service Packages

Plans for Every Stage of Growth

Three tiers designed for different stages of growth. All include 24/7 operations, enterprise tooling and UK governance — just at different scales.

Pricing is tailored to your environment. Contact us for a custom quote.

Service Packages

Tier 01
Essential
Perfect for small businesses and startups needing reliable IT management and basic security protection — without the enterprise price tag.
Contact us for pricing
SLA Response Time P1: 4hrs  |  P2: 8hrs
Up to 50 users
8/5 Help Desk (Mon–Fri, 09:00–18:00 GMT)
24/7 infrastructure monitoring (NOC)
Endpoint management & patch management
Microsoft 365 administration
Basic EDR / antivirus (Defender managed)
Monthly security & performance reports
Backup management (up to 2TB)
Network monitoring & alerting
24/7 Help Desk coverage
SIEM / SOC monitoring
Vulnerability management
Compliance reporting (SOC 2 / ISO)
vCISO services
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Most Popular
Tier 02
Professional
The complete managed IT and security package for growing mid-market businesses. 24/7 coverage, SOC monitoring and compliance-ready reporting.
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SLA Response Time P1: 1hr  |  P2: 4hrs
Up to 250 users
24/7 Help Desk (all time zones)
24/7 NOC + SOC monitoring
Advanced EDR — CrowdStrike Falcon managed
SIEM (Microsoft Sentinel) — up to 5GB/day
Vulnerability scanning & monthly patching
Microsoft 365 & Azure administration
Cloud cost optimisation reporting
Backup & DR management (up to 10TB)
Weekly security & performance reports
Quarterly Business Review (QBR)
GDPR compliance monitoring
Dedicated vCISO
Full compliance certification support (SOC2/ISO)
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Tier 03
Enterprise
Full-spectrum managed IT, security, compliance and strategic advisory. Everything you need to operate with the confidence of an in-house enterprise IT function.
Contact us for pricing
SLA Response Time P1: 15min  |  P2: 1hr
Unlimited users (negotiated per environment)
24/7 Help Desk + dedicated on-call line
Dedicated SOC team — named analysts
Enterprise SIEM — unlimited log ingestion
Full XDR — CrowdStrike Falcon Complete
Continuous vulnerability management (CVSS)
Multi-cloud management (AWS + Azure + GCP)
Dedicated vCISO (40hrs/month)
Full compliance certification support
Custom runbooks & playbooks
Penetration testing (annual)
IR retainer (24/7, 4-hour deployment)
Monthly Executive Security Briefing
Custom integrations & automation development
Talk to Enterprise Sales
Full Comparison

Package Feature Matrix

Feature Essential Professional Enterprise
Help Desk Hours 8/5 24/7 24/7 + Dedicated
Response SLA P1 4 hours 1 hour 15 minutes
Users Included Up to 50 Up to 250 Unlimited
NOC Monitoring ✓ ✓ ✓
SOC Monitoring – ✓ ✓ Dedicated Team
Endpoint Management ✓ ✓ ✓
EDR Protection Managed Defender CrowdStrike Falcon CrowdStrike Falcon Complete
SIEM – Microsoft Sentinel (5GB) Unlimited Ingestion
Vulnerability Scanning – Monthly Continuous
Microsoft 365 Admin ✓ ✓ ✓
Cloud Management – Azure + AWS All Clouds
Backup Management 2TB 10TB Unlimited
Compliance Reports Monthly Weekly Real-time
vCISO Services – – 40hrs/month
Penetration Testing – – Annual
IR Retainer – – ✓ 24/7, 4-hr SLA
QBRs – Quarterly Monthly
Custom Automation – – ✓
Optional Add-Ons

Extend Your Package

Bolt on additional services to any tier to build exactly the coverage you need.

Penetration Testing

from £3,500

Internal, external and web app pen tests by CREST-certified testers.

Security Awareness Training

from £350/mo

Phishing simulations and awareness campaigns for all staff.

Compliance Audit Support

from £2,500

ISO 27001, SOC 2 and Cyber Essentials+ audit preparation and evidence collection.

Custom Development

from £750/day

Bespoke application development, integration and automation projects.

Cloud Migration Project

from £5,000

Planned, tested migration of on-premise workloads to cloud environments.

IR Retainer (Add-On)

from £1,800/mo

Guaranteed incident response team with 4-hour deployment SLA.

Mobile Device Management

from £8/device/mo

iOS and Android MDM with remote wipe, policy enforcement and app management.

OT/ICS Security Assessment

from £6,500

Specialised operational technology risk assessment for industrial environments.

FAQs

Common Questions

How are packages priced — per user or flat rate?
Our Essential and Professional tiers are flat monthly fees covering up to the stated user count. Enterprise pricing is fully custom based on your environment size, complexity and geographic spread. We also offer per-user pricing for businesses that prefer that model — contact us to discuss.
What currencies do you accept and how is payment handled?
We accept payment in GBP, USD and AUD. Invoicing is monthly in advance via BACS, SEPA, ACH or credit card. All contracts are denominated in your preferred currency to eliminate FX risk.
Is there a minimum contract term?
Our standard term is 12 months, which allows us to properly embed within your environment and deliver continuous improvement. We do offer shorter pilots (3 months) for new clients who want to evaluate the service before committing. Enterprise clients typically prefer 24–36 month terms for greater cost stability.
How quickly can you onboard us?
For Essential and Professional tiers, we typically complete onboarding within 5 business days. Enterprise onboarding is typically 2–4 weeks depending on environment complexity. We've developed a robust onboarding playbook and dedicated onboarding engineers to ensure the process is seamless.
What happens if you miss an SLA?
Our contracts include service credits for SLA breaches — typically 10–30% of monthly fee per qualifying breach. We also provide root cause analysis and corrective action plans for every P1 incident.
Can we bring our own tools or licences?
Yes. We work with your existing tooling where appropriate, and we can manage licences you already own. However, we recommend our curated toolset where possible — we've optimised our processes around these platforms and can deliver better outcomes as a result.
Do you support businesses outside the UK, USA and Australia?
Yes — we serve clients across Europe, the Middle East, Singapore and New Zealand. Our pricing page shows three primary currencies but we can invoice in others and provide coverage across any time zone. Contact us to discuss your specific location.
No Obligation

Not Sure Which Package Is Right for You?

Talk to our team. We'll review your environment and recommend the right tier — and we'll tell you honestly if a simpler solution is a better fit.

Book Free Assessment Talk to an Advisor
All packages include: UK account management · 24/7 Sri Lanka operations · Enterprise tooling · SLA-backed commitments · Monthly reporting

Not sure which plan is right for you?

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Why Choose Baycop View All Services
Our Approach

The "Hybrid-Shore" Advantage

Most MSPs force you to choose: expensive local talent or low-cost, low-quality offshore support. Baycop's service packages are built on a **Hybrid-Shore** model that delivers the best of both worlds.

UK Governance

Your account is managed by a UK-based team. We handle the strategy, governance, and complex escalations. You get a partner who understands the UK business landscape and regulatory environment.

Global Operations

Our 24/7 Operations Centre in Sri Lanka provides continuous monitoring and technical support. This allows us to offer true 24/7 coverage at a fraction of the cost of a pure UK-based SOC.

Why Transparent Pricing Matters

The IT industry is full of hidden costs: "out of scope" surcharges, emergency call-out fees, and licensing markups. At Baycop, our packages are designed to be all-inclusive.

No "Per-Ticket" Fees
Unlimited support within your package scope.
Included Security Tooling
We bundle industry-leading EDR and SIEM tools.
Transparent SLA Credits
If we don't hit our targets, you get credited.