Full-Stack IT & Security

Our Services

End-to-end managed IT and security services designed for growing businesses. Enterprise-grade tooling, 24/7 delivery, UK governance.

Managed IT Services

Complete IT Management, Handled for You

From first-line help desk to complex infrastructure management, Baycop takes full ownership of your IT environment — monitoring, maintaining and continuously improving everything from endpoints to networks.

Our 24/7 NOC and help desk means your users always have someone to call, and your systems are always being watched. No more break-fix firefighting — we prevent issues before they happen.

Business Outcomes
Reduced IT costs by 40–60% vs in-house
Faster ticket resolution with guaranteed SLAs
Proactive maintenance eliminates planned outages
Standardised, documented IT environment
Predictable monthly costs — no surprise bills
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24/7 Help Desk & Service Desk

  • Multi-tier L1/L2/L3 support
  • Phone, email & chat channels
  • ITSM ticketing & tracking
  • Guaranteed SLA response times

Network Operations Centre (NOC)

  • 24/7 infrastructure monitoring
  • Proactive alert management
  • Performance baseline & reporting
  • Network topology management

Endpoint Management (MDM/UEM)

  • Windows, Mac, Linux & mobile
  • Patch management & updates
  • Remote access & troubleshooting
  • Asset inventory & lifecycle

Infrastructure & Server Management

  • Physical & virtual server management
  • Active Directory & identity
  • Microsoft 365 & Google Workspace
  • Storage management & optimisation
Managed Security Service Provider

Enterprise Cybersecurity as a Service

Our 24/7 Security Operations Centre (SOC) continuously monitors your environment, hunts for threats, and responds to incidents — before they become breaches.

24/7 SOC Monitoring

Round-the-clock security event monitoring, correlation and triage by certified SOC analysts across L1–L3.

  • SIEM event ingestion & correlation
  • Real-time alerting & escalation
  • Threat intelligence feeds
  • Behavioural analytics
  • Custom detection rules

SIEM & Log Management

Centralised log collection, normalisation, and analysis using Microsoft Sentinel, Splunk and open-source stacks.

  • Multi-source log aggregation
  • Custom dashboards & reports
  • Compliance-ready log retention
  • Security analytics & ML
  • UEBA integration

EDR / XDR Protection

Next-generation endpoint and extended detection — stopping sophisticated threats that antivirus misses.

  • CrowdStrike / Defender XDR
  • Threat isolation & containment
  • Memory & fileless attack detection
  • Zero-day exploit prevention
  • Managed threat hunting

Vulnerability Management

Continuous vulnerability scanning, risk-prioritised remediation and patching to close attack surface gaps.

  • Authenticated network scanning
  • CVE risk prioritisation
  • Patch orchestration
  • Web application scanning
  • Executive risk reporting

Incident Response

When the worst happens, our certified IR team contains, investigates and recovers — minimising blast radius and business impact.

  • <15 min P1 response commitment
  • Digital forensics & investigation
  • Malware removal & eradication
  • Post-incident reporting
  • Lessons learned & hardening

Governance, Risk & Compliance

Framework alignment, audit preparation and virtual CISO services to keep you compliant with GDPR, SOC 2, ISO 27001 and more.

  • vCISO / vDPO services
  • GDPR / SOC 2 / ISO 27001
  • Policy & procedure development
  • Security awareness training
  • Third-party risk management

Not sure where your security gaps are?

Book a free 30-minute security review and get a high-level risk assessment at no cost.

Cloud & DevOps

Multi-Cloud Management & DevOps Excellence

We architect, migrate, manage and optimise your cloud infrastructure across AWS, Microsoft Azure and Google Cloud — ensuring performance, cost-efficiency and security at every layer.

Cloud Migration

Lift-and-shift or re-architecture — planned, tested migrations with zero unplanned downtime.

Cost Optimisation

FinOps practices to eliminate waste and right-size your cloud spend — typically 25–40% savings.

CI/CD Pipelines

Automated build, test and deploy pipelines that accelerate delivery and enforce quality gates.

Kubernetes & Containers

Managed Kubernetes clusters, container security and microservices architecture management.

What's Included in Cloud Management

Multi-cloud architecture design & review
24/7 cloud infrastructure monitoring & alerting
Automated patching & OS hardening
Cloud security posture management (CSPM)
Database administration & optimisation
Scalability planning & auto-scaling configuration
Network security groups & firewall management
Monthly cost & usage reporting (FinOps)
Disaster recovery & backup in cloud
Compliance & governance reporting
Automation & AI

Let Automation Do the Heavy Lifting

We engineer intelligent automation across your IT operations — reducing manual effort, accelerating incident resolution and enabling your team to focus on strategic work.

AIOps & Intelligent Alerting

Machine learning-driven noise reduction, anomaly detection and predictive failure analysis.

  • Alert correlation & suppression
  • Predictive capacity planning
  • Anomaly & baseline detection
  • Root cause analysis automation
  • Self-healing runbook triggers

IT Process Automation (RPA)

Robotic process automation for repetitive IT tasks — user provisioning, ticketing, reporting and more.

  • User lifecycle automation
  • Automated ticket routing
  • Report generation & distribution
  • Compliance evidence collection
  • Onboarding/offboarding workflows

Auto-Remediation

Codified playbooks that detect and fix issues automatically — before they escalate to incidents.

  • Service restart & recovery
  • Disk cleanup & management
  • Certificate renewal automation
  • Firewall rule automation
  • Configuration drift correction
Backup & Business Continuity

Immutable Backup Solutions

Air-gapped, ransomware-resistant backups with 3-2-1-1-0 methodology. Recovery tested monthly.

Disaster Recovery as a Service

Documented DR plans with tested RTOs and RPOs — aligned to your business priorities and SLAs.

Ransomware Recovery

Specialised recovery playbooks and clean-room restoration environments to recover from crypto attacks.

Business Continuity Planning

Full BCP documentation, staff training, tabletop exercises and regular review cycles.

Never Lose Data. Never Lose Business.

Ransomware attacks, hardware failures and accidental deletions happen. The question is: how fast can you recover? Baycop ensures your data is protected, tested and ready to restore — with SLA-backed recovery commitments.

<2hrs
RTO for critical systems
15min
RPO for production data
100%
Monthly recovery test success
3-2-1
Backup methodology
Development & Digital Transformation

Build, Modernise, Transform

From custom applications to legacy modernisation — our development team builds robust, scalable digital solutions aligned to your business goals.

Custom Software Development

Bespoke web applications, portals and internal tools built to your specifications with modern tech stacks.

  • PHP / Python / Node.js / React
  • REST API design & development
  • Progressive Web Apps (PWA)
  • Database design & optimisation
  • End-to-end testing & QA

Legacy Modernisation

Transform outdated systems into modern, maintainable platforms — without disrupting business operations.

  • Application re-architecting
  • Database migration & normalisation
  • API-first transformation
  • Cloud-native refactoring
  • Technical debt reduction

CMS & E-commerce

High-performance content management and e-commerce solutions built for scale and conversion.

  • WordPress / WooCommerce
  • Shopify / Magento
  • Headless CMS architecture
  • Payment gateway integration
  • SEO-first development
Ready to Get Started?

Let's Build Your IT Roadmap

Tell us about your business and we'll create a custom managed services proposal — covering exactly the services you need at the right price point.